The questions we get every week.

For most destinations, 4–8 weeks is comfortable. Routes requiring a rabies titre test (such as the EU, UK, Japan or Australia) can need 3–4 months because the titre must be taken at least 30 days after vaccination and then wait 3 months before travel. Australia and New Zealand often need 6+ months. Tell us your dates early and we will map the legal timeline backwards.

Dogs, cats, birds, reptiles, amphibians, small mammals and most exotic companions. Livestock and protected species require different permits — contact us before booking so we can confirm what is legally possible on your route.

Yes. The majority of our moves are unaccompanied. We act as the shipper on the air waybill, handle the export paperwork and hand the pet to the receiver or their authorised representative at destination.

Yes. Our veterinary documentation desk prepares health certificates, schedules rabies titres, files USDA APHIS endorsements, applies for import permits and coordinates DEFRA/APHA or EU paperwork where required. We pre-check every document before it is submitted.

For many destinations (notably the EU and UK) the microchip must be implanted before the rabies vaccination. If it was not, the pet usually needs a new rabies vaccine after chipping, followed by the waiting period. We check this before quoting so it does not become a border surprise.

No carrier or agent can guarantee a border decision. What we can guarantee is that the paperwork we prepare is checked against current published requirements and submitted correctly. If a rule changes mid-journey, we tell you immediately and re-plan.

Either works. If you already have an IATA-approved crate we will verify the size and condition. If not, we supply one and start crate acclimation at least two weeks before departure. Our crate catalogue explains sizing for common breeds.

Layovers are booked at vetted partner facilities with quiet, climate-controlled rooms. Handlers walk dogs, refresh water and send a photo update. Species-specific care is used for birds, reptiles and small mammals. We avoid unnecessary stops and never leave a pet unattended in a vehicle.

On some routes and with some airlines, small cats and dogs may travel in-cabin with an accompanying passenger. We will tell you honestly whether it is allowed for your route, aircraft and species — and whether it is actually less stressful than cargo for your particular pet.

Every booking gets a PX tracking reference. Your coordinator posts a checkpoint at pickup, vet check, departure, each layover and final handover, with location, time and a plain-language note. The same timeline is available on the public tracker and via the QR code in your booking email.

The coordinator re-books the next safe connection, arranges boarding or a vet check if the delay is long, and posts the change to your tracker. You receive an email. There is no extra charge for re-planning caused by carrier disruption; any third-party boarding cost is discussed with you first.

Usually not. Transit areas and cargo facilities are restricted. In some airports a handler can arrange a supervised visit, but it depends on the facility and the pet's stress levels. Ask your coordinator before the journey starts.

Route, mode, crate size, pet weight, documentation, layovers and any quarantine costs. You receive an itemised quote with no hidden handoffs. Published charges also appear in the tracker if you choose to share them with the receiver.

Basic carrier liability is included on air cargo, but it is limited. We strongly recommend dedicated travel insurance for vet emergencies, cancellation and quarantine costs. We can arrange cover through our partner, or you can use your own policy — just send us the certificate.

Cancellation terms depend on how far the booking has progressed and which third parties have been paid (airline, vet, permits, boarding). The specific terms are in your quote. We always try to reschedule instead of cancel where possible.