Pet logistics, run by people who answer the phone.
PetXpress was built because moving an animal should not feel like tracking a parcel. We are a Maryland-based team of coordinators, veterinary partners and handlers who move pets across borders with the same care we would want for our own.
150+
Countries served
100K+
Pets delivered
98%
Parent satisfaction
It started with a dog in the back of a hatchback.
In 2020, our founders helped a military family move a senior Labrador from Maryland to Texas. The airline paperwork was wrong, the crate was too small, and nobody could tell the family where the dog actually was. The dog arrived — but the experience was unacceptable.
That trip became a checklist, then a company. We built PetXpress around three promises: legal paperwork prepared by people who read the regulations, a crate that fits the animal rather than the airline's minimum, and a tracker that tells you what actually happened, not just that something is “in transit”.
Today we coordinate air, ground and sea moves across 150+ countries through a vetted partner network. We are still small enough that a coordinator knows your pet's name — and large enough to handle the paperwork, layovers and border checks that make international moves complicated.
150+ countries
Licensed local partners in every region.
Species-inclusive
Dogs, cats, birds, reptiles and small mammals.
IPATA member
International Pet & Animal Transportation Association.
IATA LAR
Live Animals Regulations applied end to end.
Four rules we do not bend.
Welfare before schedule
If a vet says stop, we stop. No route or deadline outranks the animal in the crate.
Compliance is non-negotiable
Every document is checked twice before it reaches a border. We would rather delay than risk quarantine.
Named accountability
One coordinator owns your file. You get a name, a direct line and honest updates — including bad news.
Calm by design
Crate acclimation, quiet layovers and species-appropriate handling are built into every itinerary.
A short history.
Built one route at a time — and still measured by the same thing: did the animal arrive calm and healthy?
- 2020
Founded in Maryland
Started as a two-person ground courier service for local rescues and military families.
- 2021
First international routes
Added IATA air cargo partners and a licensed veterinary documentation desk.
- 2022
Live tracking launched
Replaced phone-only updates with a public tracker and QR handover codes.
- 2023
150-country network
Vetted ground and boarding partners across Europe, Asia-Pacific and the Gulf.
- 2024
Exotic specialty team
Dedicated handlers and custom crates for birds, reptiles and small mammals.
- 2026
100,000 pets delivered
And a 98% parent satisfaction score across completed journeys.
Small desk. Long reach.
Operations desk
Coordination & tracking
Route planning, airline liaison and live updates, 24/7.
Veterinary team
Health & documentation
Fit-to-fly checks, titre scheduling and border paperwork.
Ground crews
Pickup & handover
Climate-controlled vehicles, background-checked drivers.
Partner network
Global layovers
Licensed boarding, customs agents and local handlers.
Have a route in mind?
Tell us the origin, destination and rough dates. We'll tell you what is legally possible, what it costs and how long it takes.