Talk to the desk that moves the pet.

No call centre scripts. Your message goes to a coordinator who can see the route, the paperwork and the live tracker.

Tell us what you need.

Include your tracking number if you have one. For a new move, add the pet's species, origin, destination and rough dates — it saves a round trip.

Call the desk

Fastest for urgent in-transit questions.

Send documents, photos and tracking references.

Hours

Support desk open 24/7

Coordinators monitor flights overnight.

Head office

Maryland, United States

Ground operations and documentation desk.

Already booked?

Include your tracking number and the coordinator will pull up the live file before replying.